Refund policy

Return Policy

At Elevated Routing, each piece is handcrafted with care and attention to detail. We want you to be happy with your purchase.

Returns

Non-personalized items may be returned within 14 days of delivery in unused and original condition.

To request a return, please contact us at support@elevatedrouting.com before sending the item back. We will provide return instructions.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Personalized & Custom Orders

Because personalized and custom items are made specifically for each customer, these items are non-refundable and non-returnable unless there is an error on our part or the item arrives damaged or defective.

Please double-check all personalization details before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Cancellations

Orders may be canceled within 12 hours of purchase. Once production has begun, cancellations may not be possible for personalized or custom items.

Contact

To request a return or for questions about your order, please contact us through our Contact page or at support@elevatedrouting.com.