Refund policy

Return Policy

At Elevated Routing, each piece is handcrafted with care and attention to detail. We want you to be happy with your purchase.

Returns

Non-personalized items may be returned within 14 days of delivery in unused and original condition.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Personalized & Custom Orders

Because personalized and custom items are made specifically for each customer, these items are non-refundable and non-returnable unless there is an error on our part or the item arrives damaged.

Please double-check all personalization details before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.

Cancellations

Orders may be canceled within 12 hours of purchase. Once production has begun, cancellations may not be possible for custom items.

Contact

If you have any questions regarding your order, please contact us through our Contact page or at support@elevatedrouting.com.